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Online Booking
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Travel Tips |
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Travel Links |
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What will I need to
present to the front desk at check-in?
What if I get there and they don’t have
a room for me?
Is there a chance for an even better deal
at check-in?
What should I verify at check-in?
Is there any thing else I might need to
pick up at check-in?
How can I avoid surprises when I check
out?
What should I do if I can’t make it out
by checkout time?
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What will I need to present
to the front desk at check-in?
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Bring your confirmation number and rate
information with you.
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Some Hotels will require a picture I.D.
to check in.
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You’ll need to present the credit card you
will be using to pay for the room.
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Since many Hotels require the plate numbers
of the cars that will be parked in the Hotel’s parking lot,
jot down your car’s license plate number on the way in.
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Present any coupons, memberships or associations
that provide you a discount at check-in.
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Present any frequent flyer or loyalty membership
programs you need credited at check-in.
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What if I get there and they
don’t have a room for me?
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Make sure that it is just not your particular
type of room that is sold out, but that they don’t have any
rooms at all. If they have more expensive suites available,
ask to be upgraded for the same price.
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If they have other locations in town, see
if any of the other locations have rooms available.
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Have them call around to check to see if
they can find you a room at one of their competitors. If the
price goes up ask that the Hotel pay the difference.
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If no other rooms are available in town,
call the reservation center and find out if their Hotel’s in
nearby cities have any rooms. If you don’t have a car, see if
they can shuttle you to that location.
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Don’t give up. See if they will have any
rooms available for you tomorrow.
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If you did everything right and they don’t
have a room for you, ask to be compensated.
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Keep the receipts of any costs incurred
because of their failure to have your room available.
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This has obviously created a customer service
issue, so you can also look for help in our Customer Service
Issues section.
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Is there a chance for an even
better deal at check-in?
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Yes, after you find out what the Hotel has
available for you, ask about upgrade specials. Just as Hotel’s
can sell out of certain rooms, they can also have too many of
a certain kind around. This could mean big savings for you, that
luxury suite that was so much more to reserve could now only be
a few dollars away.
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What should I verify at check-in?
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Your room’s rate is the same as your reserved
rate information.
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Any extra charges for fees or services that
can be placed on your bill.
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All discounts and loyalty program credits
will be applied to your bill.
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Any special requests you made have been
honored.
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The Hotel’s scheduled times for services
such as meals, cocktails, shuttles, pool hours, room service
and front desk assistance. If any of these services are complimentary,
check to see if you need to be issued any coupons or vouchers
to use these services.
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Confirm checkout time.
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Is there any thing else I might
need to pick up at check-in?
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See if they have cards available with the
Hotel’s name and address to share with those in your party. These
will be especially helpful in getting you back to your Hotel if
you are unfamiliar with the local area or language. It will also
give you something to provide your children so they can find their
way back, in case they get lost.
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How can I avoid surprises when
I check out?
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Make sure you are up and out by check out
time to avoid additional charges.
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Be aware of all the Hotel’s charges and
share this information with all in your party.
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Local surcharges and taxes.
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Local and long distance calling.
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Room service and minibar, remember convenience
has a price.
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In room movies.
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What should I do if I can’t
make it out by checkout time?
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If you don’t think you’ll make it out by checkout
time, see if they have a grace period or other options available
to you. Some Hotels will offer later checkout times as a convenience
to their customers. Hotels can be more flexible about this service
if you plan for it up front. You also need to be aware that there
may be a charge involved for this service.
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Section: HOTEL SECURITY AND SAFETY
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