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With all the different prices, deals, rules and regulations, air travel is considerably more complicated than most passengers feel it should be. Just look at an Airline’s ticket code rate schedule and you’ll see why even many Airline employees find it confusing. You also have all the different luggage hassles and the fear of arriving with a ticket that you paid for months ago, only to find there is no room on the plane for you. A little research, planning and preparation can go a long way in helping you avoid hassles and get you back on your way when you run into trouble. We can help you become informed so that for you, air travel is as simple as it should be.
Save On Your Tickets!
GETTING THE BEST DEAL

How can I get a better rate on my Airline tickets?
What types of special discount programs are available?
How can I find other businesses that have partnered with my Airline to provide me even greater rewards for using their services?
How can I beat the best rate flying into my destination?
Should I buy someone else’s frequent flyer awards, vouchers or unused tickets?
How will I know which is the best Airline for me?
Where can I find information on an Airline’s on-time, luggage care and customer service record?

CLUBS AND PROGRAMS

How can I receive special treatment and free tickets from the Airline?
Is it worth the money to join the Airline’s elite membership clubs?
How can I maximize my frequent flyer points?
What should I know about my frequent flyer program?
Are frequent flyer programs always the best way to go?

LUGGAGE INFORMATION

What are the size and weight restrictions for my luggage?
How many pieces of luggage can I take with me?
How can I avoid extra charges for my luggage?
How can I find out about my Airlines luggage restrictions and limits?
Read our Packing Tips section for help with packing.

PACKING

How should I pack the liquids I bring with me?
How can I avoid damaging my film?
What should I do with my valuables?
What is the best way to carry my medications?
What should I pack in my carry-on luggage?
Read our Packing Tips section for help with packing.

SPECIAL REQUESTS

How can the Airline help with my special needs?
What should I do if I need a wheelchair in the airport?

PICKING YOUR SEATS

How can I pick the best seat in my class?

TICKET JARGON

What is the difference between nonstop, direct and connecting flights?
Is the best way to get there with a nonstop, direct or connecting flight?
What does it mean if it states that the ticket is nontransferable?
What does it mean if it states that the ticket is nonrefundable?

TICKET INFORMATION

What happens if I have to cancel my trip?
What happens if I lose my paper ticket?
Should I use electronic ticketing?
What will I need to bring to the airport if I use electronic ticketing?

DOCUMENTATION

What documentation will I need to travel?
How can I find out if I will need a passport or visa for my trip?

BEFORE YOU LEAVE

Do I need to confirm my reservation?
How can I avoid long waits at the airport?
What should I do if I call and find out my flight is delayed?
What arrangements should I make if I’m meeting someone at the airport?

ARRIVING AT THE AIRPORT

How early should I get to the Airport?
What are the advantages of getting to the Airport early?
What can happen if I don’t make it to the check-in counter by the recommended check-in time?
What should I do if I’m leaving my car at the airport?
How can I save time and hassle at the airport?
Where can I find information about the airport’s terminal and parking lot layout?
What do I need to know before using curbside check-in?

AT THE GATE

Can I get an even better deal at the gate?
Can an Airline refuse to board me if I have a valid ticket?

LUGGAGE PROBLEMS

How can I decrease the chance of losing my luggage?
Where can I find information on how often an Airline loses or damages baggage?
How can I protect my luggage once I’ve made it to my destination?
What should I do if my luggage is lost or delayed?
How can I avoid damage to my luggage?
What will the Airline do if they have damaged or cannot find my luggage?
How can I get a better reimbursement for lost luggage?

YOUR LUGGAGE AND SECURITY

What types of items are forbidden by security to be carried on the plane?
What types of items are considered to be hazardous materials by the Airlines?
Are there any exceptions that allow certain hazardous material to be transported on the aircraft?
Why does everyone make such a big deal about me keeping an eye on my luggage?
Why do they bother to ask questions about your luggage, wouldn’t a terrorist just lie?
Should I admit it if I only left my luggage unattended for a few seconds?

AIRPORT SECURITY 

How can I help airport security to do their jobs?
So I told a bad joke, what could happen?
What actions did the Federal Aviation Administration take to protect air travelers after the terrorist attacks on the World Trade Center and the Pentagon on September 11, 2001?

What new airport security measures were put into place after the hijackings and terrorist attacks on the World Trade Center and the Pentagon?
Who are Federal Air Marshals?
Have any additional security measures been taken by individual Airlines since the terrorist attacks of September 11, 2001?
What additional security measures are under consideration for the future?
Will airport security allow me to meet an arriving passenger at the gate?
How can I make it through the security checkpoint if I only have an electronic ticket (e-ticket)?

SAFETY HINTS

How can I avoid being the victim of a crime at the airport?
How can I avoid being the victim of a pickpocket?
What are some pickpocket’s tricks?
What do I need to know before I use the airport’s public phones or ATMs?
How can I find out if the airport terminal has an ATM?
What are some of the airport scams I need to know about?
What do I do if I am a victim of a crime at the airport?

BUMPING INFORMATION

What does getting bumped mean?
How can I avoid being bumped?
Where can I find information on how often an Airline overbooks and has to bump passengers?
What should I know before I volunteer to be bumped?
What should I do if I am involuntarily bumped?

DELAYED AND CANCELLED FLIGHTS

How can I avoid flight delays?
Where can I find information on which Airline and/or flight has the best chance of arriving on time?
What should I do if my flight is delayed or cancelled?
What type of compensation will I receive if my flight is delayed or cancelled?

CONNECTING FLIGHT INFORMATION 

What should I do if my plane is late in arriving and this causes me to miss a connecting flight?
Will the Airline always help me if a late plane caused me to miss my next flight?

MAKING YOUR FLIGHT SAFER AND MORE COMFORTABLE 

How can I avoid injury on my flight?
How can I be more comfortable on the plane?
How can I reduce the effects of motion sickness?
How can I reduce the effects of a change in altitude on my ears?
How can I reduce jetlag?

CUSTOMER SERVICE ISSUES
Do I have to follow the flight attendants instructions if I feel I’m receiving poor customer service?
What should I do if I have a problem with the Airline?
What information should I have if I need to contact the Airline’s customer service department? 

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